FAQ

Welcome to Our FAQ Page

At Harlan Outdoors, we know you may have a few questions — and we’re here to help.
Below, you’ll find answers to some of the most common inquiries.
If you don’t see what you’re looking for, feel free to reach out to us directly.

How long will it take to receive my order?

Every Harlan Outdoors item is carefully packed and inspected before shipment.
Please allow 2–4 business days for order processing.
Once shipped, delivery typically takes 5–15 business days, depending on your location.

Do you offer free shipping?

Yes! We’re happy to offer free shipping on all orders within the USA, Canada, UK, and Australia.
It’s our way of saying thank you for trusting us with your outdoor adventures.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number, so you can follow your gear all the way from our workshop to your doorstep.

What is your return policy?

Your satisfaction means the world to us.
If something isn’t quite right, you may request a return within 14 days of delivery.

To qualify for a return:

Items must be unused and in their original packaging

Please visit our Return Policy page for full details, or email us at support@harlan-outdoors.com to start a return.

Do you use eco-friendly or alternative materials?

Many of our boots and gear are crafted with traditional materials for durability, while others include modern alternatives for lightweight performance.
Each product listing includes full material details in the Product Info section.

Do you ship internationally?

Yes, we ship our gear worldwide!
Shipping times and fees may vary based on your country.
If you live outside our standard zones and want to place an order, just contact us at support@harlan-outdoors.com.

How should I care for my Harlan Outdoors gear?

To keep your boots and equipment performing for years:

Store items in a cool, dry place
Avoid prolonged exposure to moisture or extreme heat
Clean gently with a soft brush or cloth as needed
Treat leather with recommended conditioners if applicable

Still have care questions? Just reach out — we’re happy to help.

Can I customize a product?

At this time, we don’t offer custom items — but we love hearing your ideas!
If you have a special request or suggestion, email us at support@harlan-outdoors.com and we’ll let you know what’s possible.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
You can also pay securely via Apple Pay, Google Pay, and Shop Pay.

Can I cancel or change my order?

If you need to make a change, please contact us as soon as possible at support@harlan-outdoors.com.
If your order hasn’t entered processing, we’ll do our best to help.
Once your order has shipped, changes or cancellations may no longer be possible.